Loyalty Is Your Most Affordable Marketing Tool
The numbers don’t lie, there’s nothing better for your bottom line than a repeat customer.
If you run a cannabis retail shop or delivery service you should know that a repeat customer is a one-time buyer who decides to keep returning to you, again and again, becoming your loyal customer.
Somehow, your business retained that customer. Yay, you!
Do you know what you did? Could you do it again? Do you know why it matters to your business success? Creating repeat customers should be your priority. Just take a look at the numbers.
👉 Repeat Customers More Likely To Buy
Research shows repeat buyers are 54% more likely to make a purchase compared to only 27% of new customers. Get on our list for more insights.
👉 Loyal Customers Spend More
Repeat buyers spend 67% more than new customers. The more often they buy…the more product they’ll buy!
👉 Happy Customers Market For You
83% of Americans say they are more likely to purchase a product or service that has been recommended by a family or friend. Repeat customers talk.
👉 Retain A Few, Profit A Lot
Just a 5% boost in your customer retention can increase your profits on average by 75%.
So now you see, turning a first time buyer into a repeat customer is a very profitable place to focus your resources.
😎 Three Ways You Can Retain Customers
- Offer a rewards program so customers get benefits from shopping with you
- Invest in customer service
- Choose e-commerce and delivery software designed for a premium customer experience
At Drop Delivery, we live and breathe loyalty
We built a customizable rewards program at the heart of our all-in-one delivery software for cannabis businesses so when you’re running our operating system, your day-to-day business encourages loyalty and simply keeps customers coming back.
Our easy one-click reordering for a buyer’s favorites isn’t even the best part. With every purchase your customers earn points they can redeem for discounts, promotions, and bonus rewards and they love that.
They get points for downloading your own branded app, for referring friends, and they can easily see what rewards are redeemable. You stand out from the competition with a superior customer experience right in every customer’s hand.